State-of-the-art, modern facilities
Created with a vision to provide patients with a convenient, all-inclusive service in one central and exclusive location, Southside Procedure Centre brings together highly regarded specialists, scientists and support staff to provide you with premium care and services.
Built with your comfort in mind, the Southside Procedure Centre offers a warm, welcoming, and tranquil environment wherein you will have access to:
- State-of-the-art procedure room
- Recovery room
- Consulting rooms
- IVF Laboratory and andrology services
- City Fertility services
- Chill Egg Freeze services
- Addam Donor Bank services
The benefits of an in-site procedure centre
Same day procedure
As a day hospital, all patients admitted for a procedure are discharged home the same day which typically incorporates a stay of 2-4 hours.
Competitive rates
With few surgeries each day compared to large hospitals, patients enjoy the benefit of more intimate care at competitive procedure rates.
Patient care
Shorter hospital stays, early mobilisation and experienced nurse-led follow up means patients can recover in the comfort of their own home.
Southside Procedure Centre Net Promoter Score®
Satisfied patients(Promoters)
8% Neither satisfied or dissatisfied patients (Passives)
1% Unsatisfied patients (Detractors)
At Southside Procedure Centre we are committed to providing patients with exceptional care and we seek feedback to continually improve the service that we provide to our patients and their carer’s.
We encourage our patients to complete a survey following their procedure, and included in the survey there is a Net Promoter Score (NPS) question, Would you recommend Southside Procedure Centre to their family or friends?
A NPS is an index ranging from 0 to 100 and measures the willingness of patients to recommend a procedure centre’s services to others.
To calculate the NPS, the percentage of unsatisfied patients (or detractors) is subtracted from the percentage of satisfied patients (or advocates). The higher the score, the greater the number of satisfied patients that would recommend the hospital. To get access to the history of Southside Procedure Centre’s NPS, click here.
During the month of April – June 2024, our survey sample size was 143, with a survey response rate of 72%. The results show that 90% of respondents would highly recommend Southside Procedure Centre to their family or friends.
Your healthcare rights
At Southside Procedure Centre, your rights are outlined in the Australian Charter of Health Care Rights to ensure that your care is provided of high quality and it is safe.
Access
Access to health service is a fundamental right for everyone.
Safety
Consumers and health care providers are entitled to safe and secure health care.
Quality
Consumers have the right to receive high-quality services.
Respect
Everyone has a right to be treated with respect and not experience discrimination.
Communication
The best health outcomes come from the full and open exchange of information between consumers and health staff.
Participation
Consumers must participate in decisions and choices about their care in order to get good health outcomes.
Privacy
All participants in the health care system need to respect the privacy of other people.
Comment
Consumers have the right to comment and / or complain.
More information on your health care rights. You can also find a translated version of this document onto your language.
Acknowledgement of Country
At Southside Procedure Centre we acknowledge the traditional custodians of the land on which our hospital operates, and their Elders past, present and future. We acknowledge and respect their continuing culture and the contribution they make to the life of these regions.
We recognise that the Aboriginal and Torres Strait Islander people have the right to feel confident and safe in accessing the Australian healthcare system. At Southside Procedure Centre, we place this imperative at the forefront of our training, education, and policy development, and acknowledge the importance of Aboriginal and Torres Strait Islander communities’ history and culture.
We are committed to working with their local Aboriginal and Torres Strait Islander communities to identify their specific cultural requirements and healthcare needs.
Acknowledging Aboriginal and Torres Strait Islander people is an important aspect of ending exclusion. Awareness of the importance of different cultures and acceptance of this diversity as a part of modern Australia is central to our Company culture. This increased acceptance across all aspects of our society is a critical aspect in helping to create a more united Australia.
